Customer Success Account Manager engaging critical disclosers in North America to maximize their engagement with CDP’s environmental disclosure systems.
About the role
- Account Manager at Meltwater fostering growth and nurturing client relationships. Overseeing account renewals and driving sustainable business growth with a hybrid work schedule.
Responsibilities
- Manage, renew, and foster growth within assigned accounts
- Focus on driving sustainable growth while overseeing renewals
- Develop customized account plans and strategies
- Identify and pursue expansion opportunities within accounts
- Collaborate closely with the Customer Success team
- Partner with Renewals Representatives to ensure retention
- Cultivate relationships with key stakeholders
- Monitor customer usage patterns
- Implement proactive sales processes during negotiations
Requirements
- A Bachelor's degree or higher is preferred
- A minimum of 2 years tenure in account management is desired
- Strong strategic thinking and execution capabilities
- Ability to develop effective account plans and strategies
- Proactive approach to identifying expansion opportunities
- Refined communication and collaboration abilities
- Results-oriented mindset
- Excellent written and verbal communication skills in English
- Willingness to embrace a hybrid work schedule
- The ability to legally work in the country of hire
Benefits
- Comprehensive paid time off
- Excellent medical, dental, and vision options
- 401(k) matching
- Life insurance
- Commuter benefits
- Parental leave plans
- Complimentary CalmApp subscription for you and your loved ones
- Energetic work environment with a hybrid work style
- Ongoing professional development opportunities
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