Managing Crowdstrike Networks business unit relationships and sales plans while driving vendor engagements and training activities with partners and internal teams.
About the role
- Room Division Manager overseeing Front Office, Housekeeping, and Maintenance operations at Meliá Hotels. Ensuring guest satisfaction and efficient service delivery processes.
Responsibilities
- Oversee daily operations of Front Office, Housekeeping, and Maintenance, ensuring smooth and efficient service delivery.
- Supervise the preparation of invoices and follows-up payment through the finance department.
- Direct staff of his/her department and manage them in compliance with the procedures set by the Human Resources duty.
- Define work plans, supervise fulfilment, assign shifts and holidays, set parameters for adjust the payroll and holds periodical meetings.
- Maintain the highest levels of guest satisfaction by handling and resolving complaints promptly and effectively.
- Coordinate the preventive maintenance, repairs, and departmental projects.
- Support budgeting processes, monitor costs, and manage departmental expenses efficiently.
- Oversee stock levels of linens, amenities, and cleaning supplies to optimise procurement and minimise wastage.
- Enforce all health, safety, fire, and emergency protocols among Rooms Division staff.
- Conduct inspections of rooms, public areas, and back-of-house facilities, ensuring timely maintenance and high standards.
- Work closely with other hotel departments to guarantee seamless service delivery for guests.
- Organise regular team briefings, effectively communicating schedules, policy updates, and VIP arrangements.
Requirements
- Degree or Diploma in Hospitality Management
- Computer Knowledge and experience in MS office programs
- Knowledge of Opera System
- High level of English and of a second language
- Minimum 3 years work experience in a managerial role at a hotel of similar category
- Strong communication and customer relations skills
- Leadership and Time management
- Highly organized, results-oriented with the ability to be flexible and work well under pressure.
- Complaint handling skills
- Experience in training and supporting teams.
Benefits
- My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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