Accountmanager boosting Franke's market presence in the kitchen sector through client engagement and product training. Building lasting client relationships and translating their needs into solutions in the Dutch market.
About the role
- Client Care Manager overseeing a team that provides exceptional service for importers and exporters. Fostering relationships and ensuring compliance in a hybrid work environment.
Responsibilities
- Oversee the day-to-day activities of a team that delivers on timely, compliant, and exceptional service.
- Provide hands‑on leadership that fosters a culture of accountability, excitement, client intimacy, and service excellence.
- Build and maintain strong, long‑lasting client relationships through proactive communication, problem‑solving, and retention strategies.
- Ensure import and export transactions comply with CBP, PGA, and all applicable regulatory requirements.
- Identify and champion opportunities for operational efficiency, automation, and continuous improvement, including emerging technologies such as AI.
Requirements
- Certified Customs Specialist (CCS) Designation
- 5+ years of related experience
- Licensed Customs Broker preferred (or plan to obtain license within 18 months of hire)
- Advanced knowledge of U.S. Customs regulations, HTS classification, GRI/GN rules, explanatory notes, PGA requirements, and data elements
- Experience working with customs brokerage software systems.
- Familiarity with EDI and emerging technologies (including AI-enabled tools).
- Proficiency with Microsoft Office (Outlook, Word, Excel. Co-Pilot); strong comfort with technology.
Benefits
- Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life & AD&D coverage
- Fair pay through scheduled salary assessments and a performance-based bonus program
- Access to our internal university, leadership development program
- Work-Life Balance: Flexibility and connection matter.
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