Front Office Agent responsible for guest satisfaction and hotel operations. Providing personalized service and training for interns and trainees while managing daily transactions.
Responsibilities
Provide personal, individual assistance to guests during check-in and check-out
Oversee and manage the hotel cash register and daily cash handling
Perform upselling and cross-selling
Professionally onboard and train apprentices and interns
Requirements
Completed vocational training in hospitality or equivalent qualification
Relevant professional experience
Ability to work independently and take responsibility
Good English communication skills
Warm and positive demeanour
Professional appearance
Benefits
30 days of annual leave per year
Reimbursement for your Deutschlandticket (public transport pass)
Discounted rates at all Meliá Hotels International properties
30% discount on food and beverages at all Meliá Hotels
Supportive and respectful team
Structured onboarding
Internal and external training opportunities
Free work uniforms and laundering
Complimentary hot and cold drinks and fresh meals
Team events and parties
Discounts on gym memberships
Employee discounts on clothing, car rentals and more
Referral bonus for new hires through the “Inspiring Friends” program
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