About the role

  • Assistant The Reserve Manager ensuring daily operations and guest service quality at Meliá Hotels in Baja California Sur, MX.

Responsibilities

  • Ensure correct daily operation and enforcement of service and guest care policies
  • Ensure work procedures are followed at all times
  • Responsible for auditing staff regarding daily information and service schedules
  • Conduct briefings to ensure all area staff are updated with hotel service information
  • Inspect arriving suites, verifying everything meets the hotel's quality standards
  • Verify daily stock of supplies and stationery to ensure prompt check-in/check-out service
  • Prepare SAP requisitions and warehouse/supplies purchase requests when necessary
  • Ensure destination concierges deliver amenities, letters, and activities on time
  • Prepare attendance lists and payroll summaries for submission to HR
  • Perform check-in and check-out when required by operations
  • Supervise the closing of front desk cashiers
  • Review and follow up on outstanding items

Requirements

  • Knowledge: Hotel systems, Excel, Opera, administrative and operational processes, customer service
  • Education: Bachelor's degree
  • Experience: 1 year in the role
  • Language: English

Benefits

  • At Meliá we are all VIPs
  • Equal opportunities for women and men
  • Commitment to equality and diversity
  • Sustainable sector growth through a strong, socially responsible team
  • Management commitment to effective equality

Job title

Assistant Reserve Manager

Job type

Experience level

Junior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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