TS
The Paper StoreAssistant Team Leader – Assistant Manager
Assistant Team Leader responsible for delivering world class service in retail. Achieving sales goals and maintaining operational compliance in a fun and fast - paced environment.
About the role
- Work with the Director of Global Organizational Effectiveness to assess current operating models, decision rights, governance, and ways of working.
- Design and refine operating models that align with strategic priorities, drive efficiency, and enable more agile, adaptive delivery.
- Ensure operating models support clear accountability, effective resource allocation, and faster decision-making.
- Contribute to the ongoing development of operating model design tools and methods, and partner with HR colleagues to develop organisation design and effectiveness capability.
- Lead or contribute to enterprise-level initiatives aimed at improving organizational capability, collaboration, and performance.
- Apply organizational design principles to create initiatives that support innovation, scalability, and sustainable growth.
- Partner with leaders to adapt governance and decision-making processes to support iterative, cross-functional work.
- Recommend and implement frameworks, tools, and processes that strengthen organizational health.
- Identify and address cultural and structural enablers/barriers to initiative adoption.
- Partner with project teams, leaders and stakeholders to ensure new operating models and org effectiveness initiatives are embraced and embedded across the organisation through targeted communications, capability building, and stakeholder engagement.
- Lead elements of the change management lifecycle for assigned transformation projects, assessing business readiness for organisational changes and mitigating potential risks.
- Ensure that leaders and teams are equipped to operate effectively within new structures and ways of working.
- Use data, KPIs, and organizational diagnostics to assess effectiveness of operating model changes and organizational initiatives.
- Recommend adjustments based on performance insights and evolving business needs, so that we keep getting better at what we do.
Requirements
- Degree in Industrial/Organizational Psychology, Organisational Development, HR, Business, or a related field preferred (or equivalent relevant experience).
- Certified Change Management Practitioner (Prosci) or Certified Change Management Professional (ACMP) preferred.
- 7+ years of experience in leading operating model design, and organizational effectiveness initiatives in complex, matrixed, or multinational environments.
- Advantageous: experience integrating Agile principles into organisational design and ways of working.
- Strong analytical skills with the ability to translate organizational data into actionable design recommendations.
- Excellent communication and facilitation skills—able to engage leaders and teams in co-creating solutions.
- Flexibility for occasional meetings outside of standard working hours to accommodate global business stakeholders.
- Collaborative and adaptable, working across functions and cultures.
- Strong stakeholder management and influencing skills, with the ability to navigate ambiguity and build consensus.
- Flexible, adaptable, and comfortable balancing strategic thinking with practical delivery.
Benefits
- Competitive compensation
- Career growth opportunities
- Flexibility and Support for Diverse Life Stages and Choices
- Wellbeing programs including Physical, Mental and Financial wellness
- Tuition assistance
Job title
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Experience level
Salary
Degree requirement
Location requirements
TS
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