Operations Engineer developing digital solutions for E.ON Grid Solutions in smart grid technology. Responsible for driving operational processes and ensuring system reliability in Hamburg.
About the role
- Operations Specialist enhancing service reliability at MarketStar by resolving distributor and parent account order issues. Managing urgent requests and providing comprehensive support for customer order management.
Responsibilities
- Coordinate and resolve distributor-related order and service issues
- Manage urgent and emergency order requests, including alternate sourcing, stock plan adjustments and tracking plant shipment status
- Assess and resolve service requests, recommending actions to senior account manager
- Address billing concerns, including processing corrections or credits
- Analyze AR issues by working with the customer, distributor and customer service
- Oversee return processes and act as liaison between plant, customer service, and distributor
- Facilitate distributor system access and direct to correct support functions
- Close product integrity gaps by reviewing dashboards and contacting distributors
- Maintain and update customer data in Salesforce, including account set up and onboarding
- Validate customer relationships and manage tax exemption correspondence
- Resolve incorrect deliveries and provide price lists/quotes
- Monitor systemic orders including order or invoice issues and handle system process changes
- Leverage independence in your workday to prioritize tasks, projects, and initiative
Requirements
- Strong organizational and administrative skills, with attention to detail and excellent time management skills, with proven ability to meet deadlines and maintain urgency
- Strong coordination and communication skills for managing senior account manager, distributor and customer relationships
- An innovative mind always willing and able to contribute creative solutions to problems as they arise with the ability to assess and resolve request
- Problem-solving and analytical skills for handling urgent orders, product corrections, systemic order monitoring, and AR
- Ability to learn and work with various systems that are not connected
- Collaborative team player mindset that is solution oriented for working with cross-functional teams
- Flexibility to adapt to changing processes and customer needs
- Ownership of work load and driven to complete accurately and efficiently
- Proficient in Excel, Outlook, Salesforce and other sales tools
- Professional written and verbal communication skills
- Constantly strive to improve, proactively seeking coaching and guidance from peers and managers
- The desire and ability to learn on the fly, think creatively, and maintain urgency
- Ability to act with integrity, professionalism, and confidentiality
Benefits
- Structured learning and career development programs
- Mental health program
- Generous Paid Time Off policy
- Paid medical leave
- Child/Dependent care reimbursement
- Education reimbursement
- 401k match, hardship loan program, access to financial wellness advisor
- Comprehensive healthcare coverage including medical, dental, and vision
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Analyst participating in operational team at Axos Clearing. Supporting clients by performing diverse tasks in a professional environment.
Subgerente de Operaciones Logísticas liderando abastecimiento y compras en empresa industrial. Buscando innovación y gestión de operaciones en un entorno desafiante.
Editor developing content marketing programs for Goodwin’s Global Operations Team. Collaborating with authors to create impactful editorial products across various formats and channels.
Operations Manager overseeing multifamily energy efficiency program at Willdan Lighting and Electric. Responsible for inspections, engineering, QA/QC, and operational leadership.
Field Operations Productivity Specialist supporting operational efficiency across North America for Securitas Technology. Coordinating initiatives related to fleet management, asset tagging, and service project management.
Client - facing operational support role within Truist for syndicated loan servicing. Involves complex financial calculations and ongoing interactions with clients and stakeholders.
Director of Development Operations ensures operational excellence for philanthropic efforts. Managing systems and processes that support fundraising and campaign initiatives across the organization.
Director of New Business Implementations at VitalChart overseeing successful onboarding of healthcare clients. Ensuring ROI compliance and delivering implementations on time and within scope.
Operations Connectivity Architect overseeing telecom governance in data centers. Requires extensive experience in Cloud and Network Services, leading audits, and project management.