Manager of Service Operations at Mindray North America, leading customer - focused service processes. Overseeing service workflows and team performance within a healthcare technology environment.
About the role
- Home Care Operations Coordinator managing daily operational tasks for a growing home care agency. Role involves scheduling, hiring support, and client communication.
Responsibilities
- Manage caregiver schedules and shift coverage
- Handle call-outs and last-minute changes
- Maintain accurate scheduling records
- Assist with caregiver recruitment and onboarding
- Conduct phone screenings
- Track compliance documents and certifications
- Respond to inquiries from prospective clients
- Schedule and support intake assessments
- Maintain client files and documentation
- Assist with office organization and coordination
- Support leadership with operational tasks
Requirements
- High School diploma or GED
- 1-year related experience and/or training
- Knowledge of scheduling and/or health care preferred
- Proficiency in word processing and computer skills
- Above-average human relations and customer service skills
- Excellent telephone etiquette and communication skills
Benefits
- Competitive Compensation
- Flexible work from home options
- Professional development opportunities
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