Manager of Service Operations at Mindray North America, leading customer - focused service processes. Overseeing service workflows and team performance within a healthcare technology environment.
About the role
- Operations Specialist managing product development and compliance in investment operations. Collaborating with various departments to optimize processes and deliver high-quality services.
Responsibilities
- Responsibility for the operational development of our product and process landscape
- Management of new product/fund launches, migrations, mergers and liquidations, including coordination with the management company (KVG), depositary and other external partners
- Practical implementation and continuous optimization of technical, data- and process-related end-to-end (E2E) workflows in Operations
- Ensuring the operational feasibility of product, reporting and distribution requirements, including quality and risk checks
- Internal and external stakeholder management including briefings and presentations at senior and management level; close collaboration with Investment Management, Fund Governance, Data Management, IT and Compliance
- Support for SLAs, operating memoranda and investor agreements
- Monitoring and implementation of regulatory requirements (KAGB/UCITS/AIF, MiFID II) in an operational context
- Maintenance of process KPIs/dashboards, process modeling and confident use of common CRM, portfolio management or core banking systems
Requirements
- University degree in Finance, Banking, Business Informatics or a related field; ideally complemented by vocational banking training
- At least 10 years of relevant professional experience in fund operations, governance or administration
- Solid knowledge of securities and product structures as well as operational fund setup and ongoing mid-/back-office processes
- Confident use of CRM, portfolio management or core banking systems, with a strong process and quality mindset
- Good knowledge of regulatory requirements (KAGB, UCITS, AIF, MiFID II) and an interest in digitalization, automation and data-driven solutions
- Very good German and English skills, written and spoken
Benefits
- We enhance your attractive compensation package with various additional benefits and a shopping card that we top up monthly
- Flexible trust-based working hours with home office, subsidized childcare support and an empathetic working environment make it easy to balance work and private life at FERI
- Ergonomic, modern workstations are a given — we also offer occupational health management and a variety of sports activities
- With a discounted Germany-wide public transport ticket (Deutschlandticket), company bike leasing and a (e-)company car scheme, you gain full flexibility
- We promote and support in-house training and external further education — in line with our corporate value “future orientation”
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
TS
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