Manager of Service Operations at Mindray North America, leading customer - focused service processes. Overseeing service workflows and team performance within a healthcare technology environment.
About the role
- Operations Director responsible for management of technical and operational functions across U.S. office locations including staffing, training, budget management. Ensuring compliance with company standards and quality services.
Responsibilities
- responsible for overall operations management for all assigned locations/offices
- establishes policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements
- establishes business plan with goals and objectives for the partnership and locations/offices
- monitors management reports relating to the partner/office performance
- assists with the coordination of sales and client service efforts
Requirements
- Bachelor's degree from an accredited college or university preferred
- CPCU, ARM, AIM, and/or AIC certifications preferred
- ten (10) years of related experience or equivalent combination of education and experience required to include seven (7) years of claims management experience and four (4) years of supervisory experience
- strong technical claims knowledge
- excellent oral and written communication, including presentation skills
- PC literate, including Microsoft Office products
- analytical and interpretive skills
- strong organizational skills
- excellent interpersonal skills
- excellent negotiation skills
Benefits
- medical
- dental
- vision
- 401k and matching
- PTO
- disability and life insurance
- employee assistance
- flexible spending or health savings account
- other additional voluntary benefits
Job title
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Experience level
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Degree requirement
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