Business Analyst working closely with clients to enhance collaboration using Microsoft 365 and SharePoint. Engaging stakeholders and translating business needs into practical solutions.
About the role
- Workforce Analyst optimizing operational performance through accurate forecasting and resource planning. Developing daily forecasts and leading service calls with stakeholders to ensure alignment on performance.
Responsibilities
- Develop and maintain daily claims forecasts using multi-day work item methodologies, including backlog inventory and service level projections
- Lead daily service calls to align stakeholders on performance metrics, expected volumes, and operational priorities
- Maintain and validate centralized hiring plans to ensure headcount accuracy for workforce forecasting
- Provide insights and recommendations to optimize work distribution and improve service outcomes
- Support digital enablement initiatives by leveraging Power BI for performance dashboards and predictive analytics
- Collaborate with cross-functional teams to ensure workforce strategies align with business objectives
Requirements
- 3–5 years of experience in workforce management, forecasting, or capacity planning
- Advanced proficiency in Microsoft Excel (including complex formulas, pivot tables, and data modeling)
- Familiarity with Amazon Connect or other scheduling software
- Proficiency in Power BI for reporting and predictive analytics
- Strong stakeholder engagement and communication skills
- Experience in back-office planning or managing multi-day work items
- Basic SQL knowledge (asset but not required)
- Experience with contact center or workforce management tools (e.g., NICE, Verint), considered an asset
Benefits
- customizable benefits
- health
- dental
- mental health
- vision
- short- and long-term disability
- life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- retirement savings plans (including pension)
- global share ownership plan with employer matching contributions
- financial education and counseling resources
- generous paid time off program in Canada including holidays, vacation, personal, and sick days
- full range of statutory leaves of absence
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Senior Revenue Management Analyst providing technical and analytical support in revenue management for Trinity Health. Conducting analyses and preparing reports for management review.
Business Analyst leading AI - enabled provider credentialing for healthcare platforms. Involves designing workflows and producing documentation to reshape credentialing processes.
Business Analyst focusing on bridging business needs and IT solutions at Charter. Engaging in Agile and Waterfall methodologies for effective stakeholder collaboration.
FINEOS Business Analyst role providing solutions for our clients in a fast‑paced insurance technology environment. Working hands‑on with the FINEOS platform and product teams to deliver clear user stories.
HR Analyst supporting Elife's cultural and organizational development through internal engagement initiatives. Focused on promoting well - being and inclusion within the team.
Business Analyst for Live Reply GmbH focusing on client consulting and analytical support in a hybrid working environment. Located in Düsseldorf, supporting projects across Germany and potentially remotely.
Business Analyst for regulatory reporting in the banking sector at Tech Riders. Collaborating with finance, risk, and compliance teams in a hybrid setting in Paris.
Business Analyst role at Atos analyzing processes and supporting IT transformations. Working with stakeholders and Agile teams in various sectors.
Business Analyst connecting business and technology at Atos, working on process optimization and digital transformation. Involves collaboration with stakeholders and agile teams across various sectors.