Business Analyst focusing on cash application and collections in a hybrid role. Collaborating to improve accounts receivable processes with high - volume account management.
About the role
- Business Analyst focusing on bridging business needs and IT solutions at Charter. Engaging in Agile and Waterfall methodologies for effective stakeholder collaboration.
Responsibilities
- Gather and document requirements
- Map processes
- Utilize Agile and Waterfall methodologies
- Drive value for diverse stakeholders
- Attend meetings onsite as required
Requirements
- 8+ years of experience as a Business Analyst bridging business needs and IT solutions
- Previous experience/deep knowledge of cloud and SaaS solutions
- Familiarity with Contact Centre Technology projects
- Business Analyst certifications (i.e., CBAP, PMI-PBA) is required
- General understanding of application programming, database, and system design
- Experience with SDLC best practices
- Experience writing and maintaining test strategies and test plans
- Experience creating and prioritizing test scenarios to ensure proper test coverage
- Experience creating/identifying/reviewing and executing manual test scripts
- Experience logging defects and enhancements
- Experience with Agile development methodology
- Excellent communication (written and verbal) in English is required
- Must be authorized to work in Canada.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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