Incident Management Analyst supporting IT incident response and coordination for global IT services in fast - paced environments. Collaborating with technical teams and stakeholders for efficient incident management.
About the role
- FINEOS Business Analyst role providing solutions for our clients in a fast‑paced insurance technology environment. Working hands‑on with the FINEOS platform and product teams to deliver clear user stories.
Responsibilities
- Partner with the Product Owner to define requirements, shape the roadmap, and align on business priorities.
- Draft detailed requirements and conduct walkthroughs with the Product Owner for approval.
- Create and refine user stories in collaboration with Developers, QA, and the Product Owner.
- Lead story refinement and estimation sessions to ensure clarity and shared understanding.
- Contribute to discovery activities to identify business needs and solution opportunities.
- Provide functional guidance to the delivery team throughout the project lifecycle.
- Support development and QA teams during build and testing phases.
- Collaborate with business users during UAT and end-to-end testing to validate functionality.
- Represent the team in Scrum ceremonies and assist the Delivery Manager with status reporting.
- Support technical demos and deliver functional demonstrations to business stakeholders.
Requirements
- Experience as a Business Analyst working in agile delivery environments.
- Hands-on knowledge of FINEOS (Claims module preferred).
- Strong requirement-gathering and documentation skills with the ability to translate business needs into clear user stories.
- Excellent communication and facilitation abilities across technical and business teams.
- Ability to lead refinement sessions and drive alignment among cross-functional stakeholders.
- Solid understanding of software development and testing processes to support Dev and QA teams effectively.
- Collaborative mindset with a focus on problem-solving and continuous improvement.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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