Hybrid Taxation Business Analyst

at Manulife

• Job title: Taxation Business Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CA$51,975 - CA$86,625 per year
• Degree requirement: Bachelor's Degree
• Tech skills: SQL, Tableau
• Location requirements: Hybrid, Waterloo, Canada

About the role

• Junior Business Analyst at Manulife who analyzes business processes and implements solutions to drive efficiency. Collaborating with stakeholders to translate needs into actionable requirements.

Responsibilities

• Analyze data sets to identify patterns, trends, and actionable insights for informed business decisions
• Develop and maintain data reporting tools, dashboards, and visualizations to provide accurate and timely insights to stakeholders
• Identify areas for process improvement and develop strategies to enhance efficiency
• Conduct root cause analysis to identify and address underlying issues
• Collaborate with cross-functional teams to implement improvement initiatives
• Monitor and track the progress of improvement projects
• Develop and maintain documentation for process improvements
• Ensure that improvement initiatives align with organizational goals
• Foster a culture of continuous improvement within the organization
• Perform internal testing, quality assurance, and other auditing functions to ensure the integrity of department processing and workflow
• Manage the document and procedure library, ensuring that procedures and job aids are accurate and up to date
• Assist in project planning, scheduling, and tracking to ensure timely delivery of solutions

Requirements

• Taxation knowledge
• Previous experience in business analysis, data analysis, or a related role preferred
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Proficiency in business analysis tools and techniques
• Familiarity with data visualization tools (e.g., Tableau, Power BI) is a plus
• Knowledge of life insurance products or tax processes is a plus
• Familiarity with SQL, Excel, and other data analysis tools

Benefits

• Health, dental, mental health, and vision
• Short- and long-term disability
• Life and AD&D insurance coverage
• Adoption/surrogacy benefits
• Wellness programs
• Employee/family assistance plans
• Retirement savings plans (including pension plans)
• Global share ownership plan with employer matching contributions
• Financial education and counseling resources
• Generous paid time off including holidays, vacation, personal, and sick days