Junior Business Analyst at Manulife who analyzes business processes and implements solutions to drive efficiency. Collaborating with stakeholders to translate needs into actionable requirements.
Responsibilities
Analyze data sets to identify patterns, trends, and actionable insights for informed business decisions
Develop and maintain data reporting tools, dashboards, and visualizations to provide accurate and timely insights to stakeholders
Identify areas for process improvement and develop strategies to enhance efficiency
Conduct root cause analysis to identify and address underlying issues
Collaborate with cross-functional teams to implement improvement initiatives
Monitor and track the progress of improvement projects
Develop and maintain documentation for process improvements
Ensure that improvement initiatives align with organizational goals
Foster a culture of continuous improvement within the organization
Perform internal testing, quality assurance, and other auditing functions to ensure the integrity of department processing and workflow
Manage the document and procedure library, ensuring that procedures and job aids are accurate and up to date
Assist in project planning, scheduling, and tracking to ensure timely delivery of solutions
Requirements
Taxation knowledge
Previous experience in business analysis, data analysis, or a related role preferred
Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Proficiency in business analysis tools and techniques
Familiarity with data visualization tools (e.g., Tableau, Power BI) is a plus
Knowledge of life insurance products or tax processes is a plus
Familiarity with SQL, Excel, and other data analysis tools
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