Hybrid Strategy Lead, Global Records & Information Management

at Manulife

• Job title: Strategy Lead, Global Records & Information Management
• Job type: Full Time
• Experience level: Senior
• Salary: CA$92,900 - CA$142,900 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Toronto, Canada

About the role

• Strategy Lead for Global Records & Information Management at Manulife. Overseeing compliance and record safeguarding initiatives across enterprise operations.

Responsibilities

• Develop and execute enterprise RIM strategies leveraging data, analytics, and AI to ensure global regulatory compliance.
• Lead large‑scale, enterprise‑wide records management implementations across key repositories such as SharePoint.
• Partner with global stakeholders across operations, technology, legal, compliance, and risk to advance RIM policy compliance, training, and awareness.
• Oversee RIM governance through committees and working groups, ensuring progress against milestones and effective risk monitoring.
• Produce and analyze metrics and reports; maintain the Global Record Retention Schedule in alignment with evolving regulations.
• Drive change management and communications initiatives that strengthen RIM accountability, stakeholder engagement, and a culture of compliance and innovation.

Requirements

• Minimum 5 years of experience in risk and control, compliance, audit and/or records management within financial services.
• Degree in records/Information management/computer science/data analysis or library science or related field preferred.
• Professional certifications in risk management, auditing, compliance or RIM are advantageous.
• Experience in managing large-scale archival and destruction projects.
• Familiarity with global insurance operations and regulatory environments.
• Proven ability to work in a global, matrixed organization.
• Familiarity with MS 365 suite of tools including Purview, Power BI, Power Platform.
• Familiarity with records management software and systems, such as SharePoint, Alfresco, Confluence or similar applications.

Benefits

• Health, dental, mental health, vision insurance
• Short- and long-term disability
• Life and AD&D insurance coverage
• Adoption/surrogacy and wellness benefits
• Employee/family assistance plans
• Retirement savings plans (including pension and global share ownership plan with employer matching contributions)
• Financial education and counseling resources
• Generous paid time off including holidays, vacation, personal, and sick days
• Full range of statutory leaves of absence