Senior Business Support Analyst managing daily operations and user support for SimCorp Dimension in a flexible hybrid environment. Empowering career growth at Manulife.
Responsibilities
Monitor and clear the SimCorp Dimension (SCD) message queue throughout the day to ensure all transactions are elevated to final status at end of day
Monitor the team shared mailbox throughout the day and taking appropriate action on the emails received
Generate Item of Interest (IOI) ad hoc security requests and monitoring that the security master setup occurs within an acceptable time frame
Investigating Transaction Hub (THUB) unknown queries and generating adhoc transactions to THUB as needed
Supporting adhoc analysis to identify root cause of production problems and develop timely solutions
Executing user acceptance test for implementation of new security types and functionalities and system upgrade
Executing and validating test cases for end-to-end processes
Supporting for period end close processes
Working in collaboration with the business users and Global Solutions Delivery (GSD) to create/update/maintain: Portfolio, Security, Transaction, Bank Account, Segment, Accounting configuration
Identify opportunities to leverage system capabilities in order to meet business requirements
Assist junior team members by being the go-to person in resolving issues during shift
Any other duties or projects assigned from time to time within or beyond working hours if needed
Requirements
Bachelor’s degree in Accounting, Finance, Economics or any related business course
Minimum 1-2 years of relevant experience in Investment Operations, Fund Accounting, Insurance Operations, or Simcorp Dimension
Candidate must be willing to work on a night shift schedule from 9:00PM to 6:00AM PHT
Benefits
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
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