Logistics professional managing the planning and execution of national and international heavy transport operations. Coordinating customer orders and ensuring successful delivery of specialized goods.
About the role
- Project Manager managing planning and implementation of Global Contact Center initiatives at Manulife. Collaborating with teams to ensure successful project execution and alignment with objectives.
Responsibilities
- Build and maintain positive relationships with segment leaders and cross-functional teams
- Deliver consistent, accurate reports, roadmaps, and project documentation for transparency and alignment
- Use JIRA and other tools to execute on initiatives, handle financials, monitor risks/issues, and provide project transparency
- Understand collaborator needs, communicate effectively, and secure support for successful outcomes
- Take ownership for project commitments, decisions, and quality
- Plan, complete, and execute on Transformation initiatives to meet objectives, timelines, and budgets
- Produce Change Management artifacts for Transformation initiatives, aligned to Manulife’s Change Enablement framework
- Collaborate across operations and Technology to support successful delivery of business case commitments and GCC targets
- Support business case planning and ad-hoc senior leadership reporting requests
Requirements
- Minimum of 5 years in a Project Manager role
- Bachelor's degree or equivalent experience in a relevant field (Business, Project Management, or related discipline)
- Experience in financial services and/or contact center operations (preferred)
- Professional certifications such as PMP or PRINCE2 (preferred)
- Agile certifications (e.g., Scrum Master, Product Owner) combined with hands-on experience using JIRA and Confluence
- Proficiency in both languages if in Québec to support clients from various provinces outside of Quebec
Benefits
- Health, dental, mental health, and vision insurance
- Short- and long-term disability
- Life and AD&D insurance coverage
- Adoption/surrogacy and wellness benefits
- Employee/family assistance plans
- Retirement savings plans including pension and global share ownership plan
- Financial education and counseling resources
- Generous paid time off including holidays, vacation, personal, and sick days
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