Hybrid Payroll Implementation Consultant

at Manulife

• Job title: Payroll Implementation Consultant
• Job type: Full Time
• Experience level: Junior
• Salary: CA$59,700 - CA$99,500 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Montreal, Canada

About the role

• Payroll Implementation Consultant overseeing client-specific payroll needs and implementations at Manulife. Ensuring seamless transitions and providing expert technical guidance in a fast-paced environment.

Responsibilities

• Client-facing role to oversee and coordinate payroll changes and implementations tailored to client needs.
• Gather detailed requirements from stakeholders.
• Analyze the impact on current and future states, provide expert guidance on payroll-related changes and verify the integrity of files from early development through to post production.
• Build and maintain strong relationships with clients and payroll vendors, establish clear payroll processes, create requirements documentation, and consult on the file quality.
• Convert client requests into clear, actionable technical requirements.
• Actively participate in internal and external payroll project team meetings.
• Support and participate in payroll testing to ensure compliance with guidelines and accurate delivery of client payroll requirements.

Requirements

• Previous experience administrating benefits or implementing payroll for medium to large organizations.
• Formal training or equivalent work experience in project management, business analysis and methodologies (such as Lean Six Sigma).
• Strong capability to identify and resolve root cause issues related to system investigations, data flows, and information management.
• Proven experience in managing customer relationships, setting clear expectations, and guiding clients through the project lifecycle with a focus on satisfaction and success.
• Ability to quickly grasp new ideas, concepts, technologies, and tools, demonstrating strong analytical and problem-solving skills, and proficient use of Office 365.
• Exhibit resilience and adaptability to change, with the ability to guide others through transitions while remaining accountable and solution oriented.

Benefits

• Health insurance
• Dental
• Mental health benefits
• Vision
• Short- and long-term disability
• Life and AD&D insurance coverage
• Adoption/surrogacy wellness benefits
• Employee/family assistance plans
• Pension
• Global share ownership plan with employer matching contributions
• Financial education and counseling resources
• Paid time off including holidays, vacation, personal, and sick days