Hybrid Manager, General Insurance Partnership

at Manulife

• Job title: Manager, General Insurance Partnership
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Hong Kong

About the role

• Manager in General Insurance driving key digital engagement strategies and optimizing customer engagement for Manulife. Collaborating with stakeholders to enhance business productivity and growth.

Responsibilities

• Drive planning and execution of targeted initiatives (e.g. product-focused campaigns / segment-targeted events) to facilitate portfolio optimization.
• Work on projects of GI digital customer engagement and data analytic enhancement to optimize customer engagement through GI offerings and improve Agency productivity.
• Work with partners and internal stakeholders to implement customer-centric digital solutions and enable GI value creation at key touch points within Manulife end-to-end customer journey.
• Formulate data solutions and report requirement for GI initiatives - Digital / Strategic campaigns.
• Work with partners and internal stakeholders to deliver B2C digital initiatives to improve customer contact frequency.
• Collaborate with MIL internal stakeholders on holistic Agent communication strategies and social post content development to drive Agents’ digital adoption via multiple touch-points.
• Assist in building up a stronger GI new partnership arrangement. To work with all parties in facilitating the agreed partnership model and product suite so to complement our core MIL key strategic goals.
• Coordinate closely with internal & external stakeholders to perform tasks; Providing strong liaison support to agency.
• Work closely with Distribution Training team and actively involve and support the GI partnership activities;
• Assist in the implement and promote cross sell strategy among IFP, GLH, MPF and GI;
• Engage in projects and assist to execute strategies to improve distribution process and enhance GI and Life cross sell business growth;
• Support on-going projects such as sales campaign support along with business partners.
• Proactively monitor market development and conduct insurance market intelligence study for update in market.
• Manage and communicate to key stakeholders including distribution and management on all key issues related to business lines in an effective manner.
• Support ad-hoc projects and other duties as required.

Requirements

• University degree in business-related discipline.
• Minimum 5 years of experience in insurance industry.
• Entrepreneurial mindset geared toward the creation, execution and continuous improvement of a new employee engagement and wellness program from the ground up.
• Willingness to offer expertise to create new projects or solutions.
• Ability to leverage key relationships and build networks to work effectively and deliver results.
• Strong project management and organizational skills, exceptional communication skills, considers diverse perspectives and uses tact to build support of own ideas.
• Team player, passionate, matured and independent in driving and handling counterparts.
• Ability to facilitate attainment of mutual agreement by communicating with diplomacy and tact, and gain commitment to decisions made.
• Strong communication, presentation and problem solving skills.
• Efficient MS application and Chinese input.
• Fluent in written and spoken English.

Benefits

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• We’ll support you in shaping the future you want to see.