Disability Case Manager delivering client - focused disability solutions in a hybrid work environment at Canada Life. Proactively managing disability claims and developing case management plans during periods of disability.
About the role
- Senior Problem Manager leading global, cross-functional initiatives for technology incidents at Broadridge. Strengthening operational resilience and elevating incident management practices within ITIL framework.
Responsibilities
- Lead and coordinate global teams to investigate major technology incidents and perform Root Cause Analysis (RCA) through resolution
- Ensure adherence to ITIL Problem Management processes and timely completion of incident postmortems
- Partner with engineering and infrastructure teams to identify improvement opportunities and eliminate recurring issues
- Maintain and enhance recovery playbooks for commonly occurring incidents
- Drive executive-level communications, ensuring clear and consistent reporting during and after critical events
- Collaborate globally with peer problem managers on resource planning, priorities, and issue resolution
- Lead post-incident reviews and manage follow-up programs to strengthen overall operational resiliency
- Support audits, reporting, and continuous improvement projects related to incident and problem management
Requirements
- 5+ years of experience in Problem or Incident Management within large-scale or global IT environments
- Strong understanding of the ITIL framework, particularly Problem and Incident Management processes
- Proven experience managing major incidents across infrastructure, network, and application domains
- Bachelor’s degree in Computer Science, Engineering, Business, or a related discipline (or equivalent experience)
- Superb communication skills, capable of engaging confidently with senior leadership and technical teams
- Strong organizational, prioritization, and crisis management skills in high-pressure environments
- Demonstrated ability to lead cross-functional initiatives and influence without direct authority
- Customer-focused mindset with a proactive and ownership-driven approach
- Familiarity with ITSM tools and reporting (e.g., ServiceNow) is a plus
- Background in financial services or other regulated industries preferred.
Benefits
- Professional development opportunities
- Educational opportunities, including formal classes, training programs and events
- Access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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