Hybrid Manager – Business Platform Product

Posted 22 hours ago

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About the role

  • Manager of Business Platform Product at Canada Life overseeing strategy and improvement of contact centre platforms. Delivering customer-centric, data-informed solutions while collaborating across teams.

Responsibilities

  • Own the delivery of the product roadmap
  • Lead discovery and planning for complex initiatives
  • Translate business needs into actionable requirements
  • Champion customer experience and ensure usability
  • Collaborate cross-functionally with other product teams
  • Guide the product lifecycle from ideation through delivery
  • Integrate data and insights into decision-making
  • Facilitate stakeholder alignment and communicate results
  • Support operational readiness through release planning and training
  • Measure success through KPIs and business impact

Requirements

  • Experience in product management and platform strategy in SaaS
  • Strong business analysis skills
  • Customer-first mindset
  • Ability to lead cross-functional teams
  • Comfort with agile delivery
  • Analytical and problem-solving skills
  • Excellent communication and storytelling skills
  • Experience with enterprise platforms like Salesforce and AWS

Benefits

  • Health insurance
  • Flexible work arrangements
  • Professional development opportunities
  • Annual bonuses
  • Inclusive workplace

Job title

Manager – Business Platform Product

Job type

Experience level

Junior

Salary

CA$96,200 - CA$146,200 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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