Hybrid Disability Case Manager

at Canada Life

• Job title: Disability Case Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CA$65,600 - CA$98,400 per year
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Langley, Canada

About the role

• Disability Case Manager delivering client-focused disability solutions in a hybrid work environment at Canada Life. Proactively managing disability claims and developing case management plans during periods of disability.

Responsibilities

• Perform proactive management of assigned disability claims (STD, LTD and Life Waiver) by determining the length of disability through an evaluation of medical information and job duties.
• Evaluate the extent of the disability through effective verbal and written communication skills to conduct medical investigation by phone or in writing.
• Use your critical thinking skills to make decisions based on the results of your overall assessment of each claim.
• Implement return-to-work programs and coordinate with the employer.
• Conduct health care coordination and rehabilitation programs to ensure they meet employability goals.

Requirements

• Experience or training in one of the following fields: health and wellness, disability and life or health insurance, injury claims, or customer service.
• Strong interpersonal, listening and communication skills in a client-facing environment.
• Effective planning, organizational and time management skills.
• Solution-oriented and strong decision-making skills.
• Team player and with the ability to work independently.
• Tech savvy – adaptable and proficient with new programs/systems.
• Bilingualism in French and English is an asset.
• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment.

Benefits

• Hybrid workstyle that includes some rotational in-office & work-from-home capabilities.
• An extensive and renowned online training program to provide you all the necessary tools to be successful in this position.
• Career opportunity advancement.
• Competitive salary and annual bonus program.
• $2000 education reimbursement per year.
• Flexible benefits and employee discount program.
• Paid vacation, personal day, and employee volunteer day allotment.
• Competitive pension plan and life insurance plans.
• Advantageous share ownership program.
• Centrally located offices with easy access to public transportation.