Customer Communication Specialist at VINELLO handling inquiries via email. Solving customer issues with a structured approach in the E - Commerce wine industry.
About the role
- Head of e-Commerce leading CAVU’s global e-commerce strategy while driving revenue growth through innovation. Collaborate with cross-functional teams to deliver best-in-class online experiences.
Responsibilities
- Defining and executing CAVU’s global eCommerce strategy, aligned to business goals and customer needs.
- Driving revenue and profit growth through data-led trading strategies and continuous optimisation.
- Building, developing, and leading a high-performing eCommerce team.
- Partnering with content, marketing, and tech teams to deliver high-impact online experiences.
- Managing global merchandising, inventory, and discounting strategies to optimise sales performance.
- Applying data-driven insights to monitor performance, identify opportunities, and act decisively.
Requirements
- A strong track record in leading eCommerce operations at scale, ideally in a global or multi-brand environment.
- Deep understanding of eCommerce technologies, online trading strategy, and digital marketing performance.
- Strong analytical and problem-solving skills — comfortable using data to make commercial decisions.
- Experience managing P&L and delivering measurable revenue and EBITDA growth.
- Excellent leadership, communication, and collaboration skills.
- A creative and inquisitive mindset, with the ability to challenge and innovate.
Benefits
- 25 Days Holiday, with the option to buy up to 10 more, plus 4 flexible bank holidays
- 10% Company Pension
- Annual Bonus Scheme
- On Site Gym
- MediCash Scheme
- A Host of Flexible Benefits & Discounts – including retail, rail, travel and more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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