Service Management Analyst developing and maintaining knowledge management strategy at Syneos Health. Focusing on operational readiness and collaboration between IT project delivery and operational teams.
About the role
- Business Analyst role at MAG to support technology transformation and improve processes in airport operations. Collaborating with multiple teams to deliver effective technology strategies and solutions.
Responsibilities
- Play a key role in MAG Technology, transforming business through technology
- Identify and understand business issues and needs
- Define and shape technology change projects and programmes
- Support delivery of change, test and service transition
- Contribute to the realisation of business benefits
- Solve problems by identifying process, data, technology and people requirements
- Improve aircraft turnaround times and optimize colleague experiences
- Work closely with solution architects, product and project managers
- Deploy change for key technology products and projects
Requirements
- Substantial BA experience across a range of industries
- Demonstrable track record of delivery in complex, commercially driven environments
- Understanding of the development lifecycle and the changing responsibilities of a Business Analyst
- Significant experience of Business/Benefit Case development
- Experience in Business Processes Modelling
- Understanding of Business Implementation principles and issues relating to legacy systems
- Strong oral, written and presentation skills
- Ability to pull data from various sources
- Attention to detail and ability to manage multiple complex projects
- BCS International Diploma in Business Analysis or Project Management qualification is a plus
- Experience within Aviation, Airport infrastructure, car parking systems is an advantage
Benefits
- Bonus scheme
- 10% company contribution pension
- 25 days holiday plus bank holidays
- Free parking
- Subsidised public transport
- Huge range of company discounts
- 2 volunteering days per year
- Free Virtual GP service, available 24 hours a day, 7 days a week
- Care Concierge service
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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