Customer Insights Analyst joining a hybrid team at MVP Health Care analyzing claims data to inform business strategy and enhance health care delivery.
Responsibilities
Analyze claims data from various sources to identify trends and patterns
Develop and implement data analysis techniques to gain insights into the health and behaviors of client populations
Create reports and presentations to communicate findings to stakeholders
Collaborate with cross-functional teams to recognize data-driven solutions to Quality and Health Management initiatives
Conduct ad hoc analysis as needed to support client needs
Configure and maintain automated file feeds to outside entities
Determine rates for new and existing accounts based upon census, claims and other group information available
Work cooperatively with sales and account management staff to understand account parameters, product strategy and competitive landscape
Follow process outlined by team to ensure product and rating process and guidelines are followed
Identify systems issues and works with system staff and management through to resolution
Perform testing for annual formula updates and/or as needed for system upgrades and changes
Respond to questions from sales and account management staff for brokers and RFPs in a complete and informative manner
Perform other duties as assigned by management
Requirements
Bachelor's or Master's degree in Business, Health Care, Information Systems, Statistics, Mathematics, or a related field
Strong analytical skills (SQL a plus) and business-minded
Experience with data visualization tools (e.g., Tableau, PowerBI, Excel)
Ability to work independently and collaboratively in a team environment
Strong attention to detail and ability to manage multiple projects simultaneously
Strong time management skills, attention to deadlines
Familiarity with health care industry a plus.
Benefits
Growth opportunities to uplevel your career
A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
Competitive compensation and comprehensive benefits focused on well-being
An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District , one of the Best Companies to Work For in New York , and an Inclusive Workplace.
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