Hybrid Senior Subscription Manager

Posted 6 minutes ago

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About the role

  • Subscription Manager responsible for optimizing subscriber journey and managing central KPIs for mammaly's subscription business. Leading growth strategies and ensuring high retention with a focus on analytics.

Responsibilities

  • Take strategic ownership of the subscription business and develop and drive a medium- to long-term subscription roadmap
  • Fully optimize the subscriber journey and increase engagement, retention, MRR and subscriber profitability
  • Own central subscription KPIs such as retention, LTV and MRR and ensure their sustainable development
  • Ensure implementation of cross-functional subscription initiatives and align strategy with stakeholders, management and C-level
  • Develop and optimize automated and personalized subscriber flows with the CRM team (email, SMS)
  • Design A/B tests for pricing, offers and incentives and derive optimizations for the acquisition funnel and subscription conversion rate
  • Improve the self-service subscription management experience by building a dedicated subscription portal and/or app
  • Monitor subscription KPIs and make data-driven decisions and roadmap priorities
  • Continuously monitor market, competitor and US developments to identify opportunities early

Requirements

  • Minimum 3 years of experience in subscriptions, CRM, retention, lifecycle or DTC growth
  • Proven experience building or scaling subscription models, ideally in a DTC or e-commerce environment
  • Strong analytical skills and experience with subscription KPIs, cohort analyses and data-driven decision making
  • Experience leading and executing cross-functional projects with teams from marketing, product, tech, supply chain, CRM and customer success
  • High technical affinity and ability to quickly learn new tools and topics
  • Strong hands-on mentality as well as a structured, independent and solution-oriented way of working with high ownership
  • Fluent in German and English

Benefits

  • 100% flexible working hours
  • Home office equipment provided
  • Choice of a high-end Mac or Windows setup
  • Work from home or from our office in Berlin
  • 75% employee discount on orders up to €100 per month
  • Occupational pension (bAV), company health insurance (bKV) and many other benefits are standard

Job title

Senior Subscription Manager

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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