Customer Service Technician responsible for technical support and troubleshooting. Engaging with customers and ensuring satisfaction in smart home solutions with specific product knowledge.
About the role
- Werkstudent Kundenservice bei LYNX B.V. in Berlin, Unterstützung der Kund*innen im Handel an Finanzmärkten. Flexible Arbeitszeiten und umfangreiche Einarbeitung.
Responsibilities
- Support and onboard customers with the technical details of our trading software
- Answer customers' product- and trade-related questions about financial products by phone and email
- There are no sales calls or cold-calling at our company – customers come to you
Requirements
- Interest in and, ideally, experience with international financial markets and products, for example through personal trading or relevant university coursework
- Confident communication with customers – customer service experience is an advantage
- Excellent German and good English skills, both written and spoken – contact with our cooperation partner is in English
- Proficient with Office applications
Benefits
- A central workplace: our office is located in the heart of Berlin (U2/U6 Stadtmitte)
- Flexible working hours to fit your class schedule and an attractive compensation
- A multi-week, structured onboarding with individual training by our in-house trainers on our trading platform and financial products & sufficient hands-on training with your personal mentor
- Development opportunities through taking ownership of projects and expanding your responsibilities
- Language courses at very favorable rates
- Free snacks, drinks and a daily hot lunch prepared by our cook – options for meat-eaters, vegetarians and vegans
- An annual training budget of up to €2,000 for your desired professional development related to your role
- Discounts at Urban Sports
- Summer party & Christmas party with the entire branch and regular team events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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