Account Manager at Heartland Coca - Cola managing product sales and ensuring customer satisfaction. Collaborating with merchandising team for stock management and local account service in HAYS, KS.
About the role
- Account Manager managing partnerships in Breeder, Behaviourist, and Pet Professional channels for an Australian pet wellness company. Building relationships and driving partner performance while contributing to business growth.
Responsibilities
- Build and nurture strong relationships with existing partners across Breeder, Behaviourist and other Pet Professional channels.
- Develop and execute tailored engagement plans for your partner portfolio - prioritising high-impact activities that drive referrals and deepen brand advocacy.
- Proactively identify and test new growth initiatives to improve partner performance, using a test-and-learn mindset to iterate quickly.
- Conduct regular analysis and reporting on partner performance to uncover trends, measure success, and share insights that guide engagement strategy & planning.
- Own portfolio KPIs - driving acquisitions, retention and supporting onboarding of new inbound Behaviourist leads where needed.
- Create and refine communication assets and toolkits that help partners promote Lyka confidently and effectively.
- Contribute to the design and automation of scalable processes to improve operational efficiency and reporting accuracy.
- Act as the key point of contact for partner enquiries and escalations, resolving issues quickly.
- Collaborate cross-functionally with teams including Marketing, Growth, Strategy & Ops, Product, and Customer Care to deliver a seamless partner experience.
Requirements
- 2+ years’ experience in either Account Management, Inside Sales or Channel Partnerships, ideally in a fast-paced, growth-oriented environment (e.g. SaaS, or start-up).
- Proven ability to build and grow long-term relationships while achieving ambitious performance targets.
- Demonstrated experience in developing and executing engagement plans, prioritising high-impact actions that drive measurable results.
- Strong commercial acumen - you understand how to identify growth opportunities, upsell, and drive revenue through data-led insights.
- Experience using CRM tools (preferably HubSpot) to manage relationships, track activity, and report outcomes.
- Excellent relationship-building, communication, and collaboration skills - confident working cross-functionally with multiple stakeholders.
- Analytical and curious mindset with the ability to translate data into meaningful insights and actionable initiates.
- You're self motivated and highly organised, with the ability to plan out your time to maximise results; you're also comfortable working within a fast-paced environment and happy to adapt to new situations.
- You have a love for animals and want to join us in striving for progression in pet wellness!
Benefits
- Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product!
- Growth and Development – Lyka is growing extremely quickly, which means you will have the opportunity to experience different challenges every day and progressively acquire more responsibilities as our facility and team expands. We provide an annual L&D budget for you to continue your personal development.
- Work for a sustainability focused company - we care about the health of our dogs and our planet. We’re proud to be Australia’s only carbon-negative and plastic-negative pet company and we’re always looking at ways for us improve sustainability practices.
- Be part of a diverse top talent team, coming from widely different backgrounds and geographies.
- Up to 18 weeks of paid parental leave top-up.
- Wellbeing assistance and tools to take care of your mental and physical wellbeing so you can do your best work.
- We have pet-friendly offices and industrial kitchens in Sydney and Melbourne. Onsite days are required during your onboarding.
- Pupper parent support to care for your furry friends - flexible arrangements for new pets, pet-friendly offices, discounts, and financial allowance for dog training & care to help them live their best life!
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