Business Banking Relationship Manager at Eastern Bank developing relationships with small businesses. Responsible for selling bank products and managing customer portfolios effectively.
About the role
- Relationship Manager managing Invoice Finance customer portfolio at Allica Bank. Focus on retention, growth, and customer service excellence within SME lending.
Responsibilities
- Manage, retain and grow existing customer portfolio.
- Upsize and renew existing customer facilities.
- Win new customers by managing end-to-end process from application to onboarding.
- Understand customers’ needs and business aspirations.
- Deliver on the Kriya Invoice Finance business plan.
- Collaborate with the sales team on new business opportunities.
Requirements
- Highly capable Relationship Manager and Business Developer with a long-term track record of building high-value, trust-based and long-lasting relationships.
- Strong understanding of SME lending, which must include a background in Invoice Finance.
- Demonstrate a history of exemplary level of service, and of maximising the value with prospects and customers.
- Demonstrate an ability to analyse and review financial accounts and associated information.
- Passion for SMEs, be a self-starter and bring an entrepreneurial mindset to your work.
- Excellent interpersonal and communication skills with evidence of strong career progression and/or outperformance.
- Evidence an ability to work expertly with customers and colleagues to structure new lending proposals and write credit applications.
- Operate in a fast-moving, entrepreneurial environment with high personal accountability and a bias toward action.
- Strong commercial judgement with the ability to identify cross-sell opportunities.
- Proven track record in providing excellent customer service, and in generating new income opportunities whilst effectively managing credit risk.
- Comfortable with ambiguity and building and improving processes.
Benefits
- Full onboarding support and continued development opportunities
- Options for flexible working
- Regular social activities
- Pension contributions
- Discretionary bonus scheme
- Private health cover
- Life assurance
- Family friendly policies including enhanced Maternity & Paternity leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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