Hybrid Operations Analyst I – Risk

at LWSA

• Job title: Operations Analyst I – Risk
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Marilia, Brasil

About the role

• Conduct full KYC and document reviews for POS merchant onboarding, ensuring identity verification and compliance with AML/CFT and card scheme rules. Coordinate with Sales, Risk, Compliance and Support teams to guarantee secure, compliant and timely POS activation.

Responsibilities

• Ensure a smooth, secure onboarding journey that complies with payment industry standards;
• Perform comprehensive identity and document reviews to approve accounts and onboard POS customers;
• Verify identity, merchant classification and business information in accordance with risk policies, AML/CFT requirements and card scheme rules;
• Use internal systems and tools such as Octadesk and Excel to confirm data and mitigate risks;
• Monitor the POS activation workflow, ensuring credentialing, shipping and device activation proceed without outstanding issues;
• Collaborate with internal teams (Sales, Risk, Compliance, Support) to quickly resolve inconsistencies or operational requests;
• Monitor the quality of registrations and propose continuous improvements to KYC processes;
• Safeguard the customer experience by balancing operational efficiency with rigorous risk controls.

Requirements

• Strong attention to detail and ability to review documents accurately;
• Analytical reasoning to interpret data and identify inconsistencies;
• Organizational skills to manage a high volume of requests while maintaining quality and speed;
• Ability to work with multiple systems and data lookup tools;
• Clear communication for interaction with internal teams and efficient information recording;
• Responsibility and commitment to deadlines, controls and internal policies;
• Previous experience in the payments industry, acquiring or fintechs;
• Familiarity with card scheme rules, compliance and fraud prevention;
• Continuous improvement mindset to suggest adjustments to workflows, systems and metrics;
• Experience in POS operations, merchant onboarding or device activation.

Benefits

• Health insurance;
• Dental insurance;
• Meal allowance or food voucher;
• Childcare assistance;
• Transportation voucher or home office allowance;
• Profit-sharing program (PPR);
• Birthday day off each year;
• Life insurance;
• Wellhub;
• Férias&Co (travel benefit);
• 6 months maternity leave and 20 days paternity leave;
• Flexible working hours;
• #Secuida – our Quality of Life program;
• Partnerships with various providers and institutions in education, health, leisure and entertainment.