Senior Due Diligence Analyst responsible for KYC onboarding and compliance processes in a hybrid working environment. Supporting the French business with expertise in AML policy requirements and relationship management.
About the role
- Tech Support Representative providing customer assistance via phone, Whatsapp and tickets. Engaging with clients and documenting requests at Wake Commerce.
Responsibilities
- Provide support to customers through the company's service channels (phone, WhatsApp and tickets), regarding matters and processes related to Wake products.
- Receive and analyze customer requests, resolving them immediately when possible, and/or documenting and forwarding them to the team responsible for the solution;
- Provide and keep customers informed about their requests in the ticketing system.
- Participate in strategic meetings with agencies and partners, assimilating information efficiently and fostering agile collaboration with partners.
- Analyze the main demands of the week, applying critical thinking to improve our documentation processes.
Requirements
- Knowledge of customer service best practices;
- Bachelor's degree completed or in progress in Communication, Business Administration, Systems Analysis and Development, or related fields;
- Knowledge of front-end technologies: JavaScript, HTML, Git and CSS;
- Familiarity with processes and procedures for using service/relationship systems, CRM or other corporate software;
Benefits
- Health insurance;
- Dental care;
- Transportation voucher;
- Complimentary shuttle service from João Dias terminal to Locaweb;
- Meal and food allowance;
- Home office allowance;
- Childcare assistance;
- Life insurance;
- WellHub (wellness platform);
- Férias & Co (vacation program);
- Unlimited coffee;
- On-site massage and workplace exercise classes;
- Extended maternity and paternity leave;
- Extra day off;
- Annual PPR (profit-sharing bonus);
- Quality of life and wellness program;
- Partnerships with educational and leisure institutions;
- Complimentary offers of our products.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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