Support Engineer developing and maintaining the Takedown service within the TNT team. Collaborating with internal stakeholders for enhanced support and documentation.
About the role
- Technical Support Analyst providing remote support for system users and performing technical assistance for various ERP systems. Engaging with users through multiple communication channels and maintaining system quality.
Responsibilities
- Realizar suporte remoto aos usuários do sistema;
- Atender, analisar e acompanhar chamados por meio da ferramenta interna;
- Realizar atendimentos relacionados aos sistemas de PDV e ERP;
- Conduzir atendimentos via chat, WhatsApp e ligações telefônicas;
- Auxiliar os usuários com dúvidas operacionais e configurações do sistema;
- Apoiar demandas relacionadas a periféricos;
- Alimentar e manter o sistema atualizado, garantindo a qualidade das informações.
Requirements
- Vivência com ERP e PDV;
- Certificações na área de tecnologia/informática;
- Conhecimento de TEF e Notas fiscais;
- Ensino Superior Cursando ou Completo na área de TI.
Benefits
- Convênio médico;
- Convênio odontológico;
- Vale-refeição;
- Auxílio-creche;
- Vale transporte;
- Programa de participação de lucros-PPR;
- Day Off no mês de aniversário;
- Seguro de vida;
- Wellhub;
- Férias&Co (benefício de viagens);
- Licença maternidade de 6 meses e paternidade de 20 dias;
- Parcerias com diversos estabelecimentos e instituições da área da educação, saúde, lazer, entretenimento, entre outros.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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