Technical Support Specialist supporting enterprise customers on Coupa's spend management platform. Managing customer inquiries and leveraging technical acumen to drive successful outcomes in a collaborative team environment.
About the role
- Demo Support Engineer at Coupa translating complex capabilities into compelling business outcomes. Supporting sales velocity and maintaining technical collaboration using AI tools.
Responsibilities
- The Demo Support Engineer provides front-line support and troubleshooting.
- Focus on business support and owning the deal process.
- Manage backlog effectively and maintain SLA discipline.
- Develop industry-specific and localized content and contribute to projects as required.
- Act as the functional owner and SME for assigned product components.
- Maintain deep relationships with Product Managers and Solution Advisory SME’s.
- Collaborate with Program & Release Manager on new releases and project execution.
- Engage in daily collaboration with the technical team for expedited troubleshooting and issue resolution.
Requirements
- 3–7+ years of experience in procurement SaaS, pre-sales, functional consulting, or support
- Deep functional expertise in procurement to pay workflows.
- Experience working closely with Product and Engineering teams
- Strong analytical skills
- Experience supporting revenue-generating teams (pre-sales / sales) is a plus.
- Ability to build scalable demo content
- Ability to work under time-sensitive deal pressure
- Experience leveraging AI tools in day-to-day activities to enhance productivity, troubleshooting efficiency, and demo storytelling is a strong plus.
- Role requires working in shifts to support PST time zone coverage (until 7-7.30 PM Colombia Timezone).
Benefits
- Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
- Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
- Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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