Application Support Developer responsible for enhancing and supporting in - house developed applications at Centrica. Engage in customer support, data analysis, and system administration tasks.
About the role
- Demo Support Engineer at Coupa translating complex capabilities into compelling business outcomes. Supporting sales velocity and maintaining technical collaboration using AI tools.
Responsibilities
- The Demo Support Engineer provides front-line support and troubleshooting.
- Focus on business support and owning the deal process.
- Manage backlog effectively and maintain SLA discipline.
- Develop industry-specific and localized content and contribute to projects as required.
- Act as the functional owner and SME for assigned product components.
- Maintain deep relationships with Product Managers and Solution Advisory SME’s.
- Collaborate with Program & Release Manager on new releases and project execution.
- Engage in daily collaboration with the technical team for expedited troubleshooting and issue resolution.
Requirements
- 3–7+ years of experience in procurement SaaS, pre-sales, functional consulting, or support
- Deep functional expertise in procurement to pay workflows.
- Experience working closely with Product and Engineering teams
- Strong analytical skills
- Experience supporting revenue-generating teams (pre-sales / sales) is a plus.
- Ability to build scalable demo content
- Ability to work under time-sensitive deal pressure
- Experience leveraging AI tools in day-to-day activities to enhance productivity, troubleshooting efficiency, and demo storytelling is a strong plus.
- Role requires working in shifts to support PST time zone coverage (until 7-7.30 PM Colombia Timezone).
Benefits
- Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
- Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
- Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Technical Support Engineer providing first - line support for IDEMIA applications in Bucharest. Responsible for troubleshooting technical issues and collaborating with support teams.
Service & Support Engineer supporting global customers with broadcast control solutions. Collaborating with regional teams to resolve technical issues in a 24/7 support setup.
Technical Support Manager responsible for IT infrastructure continuity, security, and innovative management. Focusing on problem management in an operational environment.
Support Analyst assisting customers with addressing issues on the Xelix platform. Collaborating with multiple internal functions for effective problem resolution and customer support.
Financial Applications Support Analyst supporting Oracle Fusion Financial and HR applications for Citco's global team. Involves system maintenance, enhancements, and support responsibilities.
Intern for IT technical support at BETC Havas agency in São Paulo. Providing technical assistance and supporting IT operations with an agile and efficient focus on user experience.
Support Engineer handling customer inquiries via chat and email for Apify's scraping platform. Providing both business and technical support during night shifts in a hybrid role.
Support Engineer managing customer inquiries during day shifts for Apify, a web scraping platform. Engage in both business and technical support via chat and email in Czech Republic.
Technical Support Engineer assisting customers with Emerson Test & Measurement products. Responsible for resolving technical issues and providing customer education.