Technical Customer Support Specialist at Plusgrade providing solutions for customers in travel tech. Collaborating with teams to enhance customer journeys and streamline technical support processes.
About the role
- Support Engineer developing and maintaining the Takedown service within the TNT team. Collaborating with internal stakeholders for enhanced support and documentation.
Responsibilities
- Contributing to the development of the Takedown service, by working on well-defined and structured tasks with help and guidance from more senior team members
- Participating in the team’s support rota, to answer questions and fix bugs encountered by internal stakeholders
- Enhancing documentation around processes within the Takedown system, to improve the experience of both external and internal users
- Helping to drive process improvements through automation and workflow optimisation
Requirements
- A strong knowledge of the Takedown system and how it interacts with other Netcraft services
- A strong ability in imperative programming
- The ability to diagnose and resolve operational issues, and to know when to escalate problems to more experienced team members
- Attention to detail, adaptability, and strong intellectual and commercial curiosity
- A positive, collaborative and diligent approach to problem-solving
- Excellent communication skills with a high standard of written English, and the ability to engage with people in a friendly, helpful, and professional way
- Self-motivation and an ability to work independently on longer term tasks
- Strong prioritisation and self-organisation skills
Benefits
- Hybrid and flexible working options
- 33 days holiday per annum (incl. public holidays)
- Salary sacrifice pension with matched employer contributions up to 5% + NI savings
- Private health cover, including access to a private GP service
- Spot reward bonus scheme to reward truly outstanding contributions
- Comprehensive wellness and support provisions
- Enhanced family leave provisions
- Equity tracking scheme (eligibility criteria apply)
- Two days paid Volunteering Leave per year
- Free meals, drinks and snacks provided daily in the offices
- Regular social events such as board game nights, big summer party and annual kick-off
- Inclusive culture and environment, where you’ll feel genuinely valued and respected;
- A tax-efficient cycle to work scheme.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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