Customer Communication Specialist at VINELLO handling inquiries via email. Solving customer issues with a structured approach in the E - Commerce wine industry.
About the role
- E-commerce Executive optimizing online stores on Shopee, TikTok Shop & Lazada. Managing performance and coordinating campaigns while ensuring product information accuracy.
Responsibilities
- Daily operations and optimization of online stores on major e-commerce platforms (Shopee, TikTok Shop & Lazada).
- Responsible for store set-up and design (SIS, Landing page, & Thumbnails)
- Update and maintain product information: description, pricing, images, etc.
- Coordinate with KAM to plan and execute e-commerce campaigns (Double Day, Mid-Month, Payday), Livestreams, and mega events.
- Manage store performance, including ratings, KPIs, and onsite exposure.
- Assist with product image/thumbnail editing (Photoshop/Canva/Figma).
- Execute visual merchandising, utilize seller tools, and optimize store layout.
- Monitor, analyze, and report on e-commerce performance (orders, revenue, competitor benchmarking, etc.).
- Build strong communication and coordination with internal teams, brand partners, and e-commerce platforms.
- Other tasks assigned by line manager.
Requirements
- Minimum 1 year experience in e-commerce industry.
- Proficiency in Microsoft Excel & PowerPoint; Photoshop/Canva/Figma skills preferred.
- Strong interest in beauty, fragrances, and luxury cosmetics.
- Good sense in artworks
- Excellent communication skills and stakeholder management.
- Analytical, detail-oriented, and highly responsible.
- Project management and problem-solving mindset; proactive and hands-on.
- Able to multitask, prioritize effectively, and work under pressure.
Benefits
- As company's policy
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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