Hybrid Facilities & Health & Safety Manager

at Lush Fresh Handmade Cosmetics North America

• Job title: Facilities & Health & Safety Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: €40,000 - €50,000 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Paris, France

About the role

• Maintenance and Facilities Manager at Lush overseeing operational safety for 47 retail locations in France, Belgium, and Luxembourg while managing a small team.

Responsibilities

• Ensure the smooth day-to-day operation and maintenance of 47 stores across France, Belgium, and Luxembourg, including the Paris Head Office and the Digital Fulfilment Centre.
• Manage all preventive maintenance contracts (HVAC, plumbing, electrical, etc.) and lead the resolution of emergency repairs to minimize business impact.
• Monitor and execute repair obligations in line with lease agreements, ensuring cost-effectiveness and high standards of workmanship.
• Create and update internal maintenance procedures and regulatory documentation to train and support store management teams.
• Act as the QHSE lead for France, ensuring all sites provide a safe environment in accordance with local labour laws and accessibility regulations.
• Lead the creation and management of the DUERP (Document Unique d'Évaluation des Risques Professionnels) for all French sites.
• Organise and oversee mandatory inspections by regulatory bodies (e.g., Bureau Veritas) for fire safety, electrical compliance, and hygiene certifications.
• Analyse work-related accidents in partnership with the Works Council and People Experience (HR) to implement preventive measures.
• Oversee day-to-day office logistics, including mail, stationery, cleaning services, and third-party supplier management (catering, etc.).
• Manage travel and accommodation bookings for retail and support teams, as well as for external stakeholders such as journalists and influencers.
• Provide logistical support for store openings, relocations, and closures, including procurement of equipment and the sustainable disposal of assets.
• Collect and submit critical data for official environmental declarations, specifically CITEO (packaging/paper) and OPERAT (energy consumption).
• Handle the end-to-end process for accident and property claims, from initial filing to expert inspections and compensation follow-ups.
• Provide direct leadership, mentorship, and support to two Maintenance, Facilities & Office Coordinators, ensuring high performance and professional development.

Requirements

• Proven experience managing facilities or operations across a multi-site retail estate (ideally 30+ stores).
• Experience working across France and the Benelux region, with an understanding of differing logistical and cultural landscapes.
• A track record of managing and developing direct reports (Coordinators or Administrators).
• Significant experience managing preventive maintenance contracts, emergency repairs, and leasehold obligations.
• Experience supporting retail lifecycles, including store openings, refits, and closures.
• QHSE expertise: deep knowledge of French Health & Safety regulations, specifically the DUERP (Document Unique) and workplace safety standards.
• Familiarity with coordinating inspections by regulatory bodies such as Bureau Veritas and interacting with labour inspections.
• Understanding of French environmental declarations, specifically CITEO (packaging) and OPERAT (energy consumption).
• Language: fluency in French and English is essential (written and verbal). Knowledge of Dutch is a strong advantage for the Benelux region.
• Ability to pivot from high-level safety strategy to granular office management tasks (e.g., travel bookings or stationery orders).
• Experience managing budgets, reviewing store orders, and ensuring value for money from third-party contractors.
• A “5‑star service” mindset with the ability to build strong relationships with Store Managers, the Works Council, and external stakeholders.
• Knowledge of handling commercial insurance claims and understanding maintenance clauses within commercial leases.

Benefits

• Bonus scheme
• 30% employee discount on Lush products and Lush Spa treatments
• We’re 10% employee-owned — all colleagues help protect our ethics and independence, contribute ideas for the future, and share in the rewards when the company performs well
• 2 days of remote working per week
• Company healthcare/mutual insurance fully covered
• RTT (reduction of working time days)