Complaints Analyst investigating and responding to customer complaints for Coinbase. Collaborating with legal teams and optimizing internal processes for a growing crypto platform.
About the role
- Performance Analyst in the Retail Banking Marketing team at Luminor Group. Analyzing sales performance and providing actionable insights across the Baltics.
Responsibilities
- Analyse performance trends and development against the plan
- Create, maintain and optimize performance dashboards
- Provide high quality regular reports
- Identify and escalate performance gaps
- Contribute to regular business performance reviews
- Ensure Retail project and program performance management
- Participate in setting KPIs and creating strategic plans
- Perform resource utilization calculations and analysis
Requirements
- Experience in sales analysis, planning and control
- Strong analytical thinking with ability to interpret data and deliver actionable insights from large datasets
- Advanced Excel skills; certifications or demonstrable experience with Excel Power Query, Knime, SQL or similar platforms is preferred
- Experience with business intelligence tools
- Understanding of financial industry products and Retail banking processes is a strong advantage
- Readiness to show initiative and take full ownership
- Ability to simplify complex solutions
- Effective communication skills and capability to work simultaneously with several stakeholders
- Ability to execute tasks both individually and in teams
- Fluent English is required in spoken and written communication due to working on the Pan-Baltic level
Benefits
- Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
- International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun
- Culture. You’ll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It’s a dynamic environment that keeps you learning, growing, and never bored
- More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
- Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
- Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
- Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed
- Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life
- Professional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc
- Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor
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