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About the role
- VP of Training & Development leading change management and operational enablement at Luminate Bank. Driving adoption of mortgage technology and improving organizational goals in financial services.
Responsibilities
- Lead enterprise change enablement across Mortgage and the Bank
- Drive successful adoption of LOS, POS, and core mortgage technology platforms
- Translate strategic and operational changes into structured, role-based execution
- Partner with Operations and Technology to support end-to-end implementation of new systems and workflows
- Translate system and process changes into clear, role-based workflows, training, and job aids
- Develop and execute structured change plans, including role-based readiness and training plans, communication and rollout strategies, adoption tracking and reinforcement plans
- Ensure teams are prepared prior to go-live and supported post-launch
- Drive sustained adoption by reinforcing expected behaviors and workflows
- Identify adoption gaps and implement targeted solutions to improve utilization and performance
- Own training and enablement strategy for LOS, POS, and supporting mortgage systems
- Ensure system functionality is translated into practical, day-to-day execution across all roles
- Build structured, role-based training aligned to system workflows and operational execution
- Measure and drive adoption of systems, workflows, and processes
- Establish and track KPIs tied to adoption and performance.
Requirements
- Minimum of 5 years of experience in workforce training, employee engagement, or a related role within the mortgage or financial services industry.
- Strong understanding of mortgage industry processes, terminology, and compliance requirements.
- Proven ability to lead initiatives that enhance employee experiences and drive organizational goals.
- 10+ years of experience in training, change management, or operational enablement within financial services
- 5+ years of leadership experience
- Deep experience in mortgage operations and mortgage technology (LOS/POS required)
- Proven experience leading large-scale system implementations and driving adoption
- Strong understanding of mortgage processes, guidelines, and regulatory environment
- Ability to translate complex systems and changes into practical execution
- Experience with LMS platforms and modern learning tools.
Benefits
- ● Competitive compensation reliant on ability and experience
- ● Excellent benefits package including health, pre tax HSA, FSA accounts and dental & vision
- ● Life and AD&D Insurance, as well as additional voluntary benefit possibilities
- ● 401K with robust company match
- ● Flexible PTO program
- ● Earned Sick & Safe Time (ESST)
- ● The opportunity to work for the Midwest’s fastest growing bank
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