Onsite Support Administrator providing technical support for DISA operations and systems migration. Collaborating with users to resolve technical issues and enhance customer satisfaction.
About the role
- IT-Administrator providing second level support for IT operations at LOXXESS AG. Engaging in various IT system support tasks and contributing to team efficiency in logistics.
Responsibilities
- Primary point of contact for 1st/2nd-level support and responsible for ensuring smooth IT operations
- Support for installation, configuration and troubleshooting of client systems (notebooks, PCs, printers, thin clients and smartphones)
- Administration of network infrastructure at remote sites
- Support for central IT systems such as antivirus/security, backup, monitoring, Citrix farm and Microsoft 365 cloud
- Creation and maintenance of technical documentation for our knowledge base and quick guides for end users
- Assistance with coordinating external partners and service providers
Requirements
- Completed IT vocational training or a degree in an IT-related field
- Career changers with the required professional experience are also welcome
- Experience providing IT support to specialist users and end users
- Knowledge in networking (TCP/IP, DNS, DHCP, VLAN, WLAN, routing, switching)
- Experience with IT service management; ITIL certification is desirable
- Excellent communication skills, strong service orientation and a pronounced team spirit
- Very good German language skills (C1) and good English language skills (B2)
Benefits
- Personal development: We support your professional growth through training in relevant and other interesting topics
- Flexible work location: After completing onboarding, the option to work up to two days per week from home
- Vacation: 30 days vacation per year
- Pension: Employer contribution to company pension scheme and coverage for occupational disability
- Additional benefits: Employee discounts via Corporate Benefits - bike leasing via JobRad - Wellpass - Nilo Health and employee parking
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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