Hybrid Sales Coordination Specialist

at Lovehoney Group

• Job title: Sales Coordination Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Berlin, Germany

About the role

• Sales Coordination Specialist managing global B2B orders across EMEA and APAC regions. Verifying order details and coordinating fulfillment with internal teams for efficient delivery.

Responsibilities

• Manage and process global B2B orders across EMEA and APAC regions, ensuring accurate entry and timely execution in current systems.
• Verify order details such as pricing, shipping requirements, and inventory levels to maintain accuracy and compliance.
• Coordinate with internal teams (sales, warehouse, logistics) to ensure smooth order fulfilment and resolve operational issues.
• Communicate with customers proactively, providing order status updates, handling inquiries, and addressing delivery-related concerns.
• Maintain and update customer records, including shipping documents, tracking information, and processing returns according to company policies.

Requirements

• Experience in order management, including end-to-end processing, shipment tracking, and handling returns.
• Excellent planning and coordination skills to work effectively with sales, warehouse, and cross-functional teams for timely deliveries.
• Strong communication abilities, capable of building clear and professional interactions with customers and internal stakeholders. English is a must.
• High attention to detail, ensuring accuracy in order data, pricing, and shipping requirements while quickly resolving discrepancies.
• Exceptional organisational and multitasking skills, with the ability to manage multiple orders under tight deadlines and maintain accurate data entry.

Benefits

• A welcoming workplace full of drinks, snacks, friendly faces and fun team-building events.
• Access to unique discounts at high street retailers, hotels, and service providers, in addition to a 50% discount on all Lovehoney products to explore and discover new ways to have fun.
• Enjoy a hybrid work model that fosters flexibility and work-life balance, with three days per week in-office and the opportunity to work remotely for up to 4 weeks per year, alongside 25 days’ holiday, plus an additional day for each year you are with Lovehoney, providing ample time for relaxation, rejuvenation, and exploration.
• Access to customized training opportunities to support your unique learning journey, complemented by biannual feedback cycles, offering valuable insights into your performance and growth areas, enhancing your development within the company.
• Recognising the significance of physical and mental health, we proudly provide gym benefits in addition to a mental wellbeing platform, to ensure our employees thrive both professionally and personally.
• Stay secure at work and at home with a complimentary 1Password Family account. All Lovehoney Group employees can invite up to five family members to join, offering your household a safe and simple way to manage passwords and sensitive information safely and easily.