IT Support Specialist providing technical support for e - forms and customer inquiries at DATAGROUP. Engaging language skills and technical knowledge required.
About the role
- Infrastructure Analyst involved in monitoring cloud services at Lojas Renner S.A. Responsible for maintenance and support of cloud infrastructure and networks.
Responsibilities
- Monitor infrastructure and cloud service environments (Microsoft Azure and Oracle Cloud OCI), ensuring availability and basic operation.
- Perform routine maintenance and support activities in cloud environments following established procedures.
- Conduct initial analysis of incidents related to infrastructure and networks, escalating when necessary.
- Assist with backup, restore, and integrity verification tasks for environments.
- Help configure basic cloud resources and apply updates as directed.
- Work alongside networking and security teams to resolve straightforward issues.
- Document procedures and keep records of performed activities up to date.
Requirements
- Bachelor's degree in progress or completed in areas such as Information Systems, Computer Science, Computer Engineering, or related fields.
- Minimum of 1 year of experience in IT infrastructure or technical support.
- Basic knowledge of cloud environments (Azure and Oracle OCI).
- Understanding of networking and protocols (TCP/IP, DNS, VPN).
- Familiarity with monitoring tools is a plus.
- Entry-level cloud certifications (Azure Fundamentals, Oracle Cloud Foundations) are a plus.
- Basic automation skills (PowerShell, Shell Script).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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