Manager on Duty overseeing organization and service at three bars in a modern German casino. Responsible for guest service, staff coordination, and compliance with hygiene regulations.
About the role
- Restaurant Manager overseeing food service operations at Loews Hotels' Universal Orlando. Managing staff, ensuring quality service, and interacting with guests for satisfaction.
Responsibilities
- assists the Director of Food and Beverage in the overall management of the respective outlets
- plans, organizes, directs and coordinates all outlet activities to ensure efficient operation of department
- maintains outlet staffing levels so as to provide for optimal performance
- represents the Director of Food and Beverage in his/her absence
- ensures adherence to departmental and Loews Hotels guidelines, policies and procedures
- responsible for smooth, efficient, cost effective operation of outlets to include labor management
- personally supervises outlet activities to ensure quality production/delivery of product/service
- interacts with guests frequently to ensure satisfaction and enjoyment of dining experience
- prepares all department storeroom requisitions
- reviews daily payroll report, controls daily labor costs by reducing staff as business activity diminishes
- communicates daily with Executive Chef or Sous Chef in charge
- interviews, trains, appraises, coaches, counsels and disciplines departmental personnel according to Loews standards
- follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy
- evaluates individual employee performance, establishes goals, objectives and training needs
- attends required hotel meetings to keep abreast of in-house activities/promotions
- visible and working the floor of the restaurant during peak food service times
Requirements
- five to seven years progressive leadership experience in hotel or free standing “quality” food service operation required
- effective management, leadership, organizational and communication skills required
- proven experience working in high-volume food and beverage operations preferred
- strong organizational skills
- excellent customer service skills
- excellent English communications skills, written and verbal required
- ability to work flexible schedule to include AM/PM, weekends and holidays required
- high school diploma or equivalent
Benefits
- one free meal per shift
- free theme park access
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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