About the role

  • Branch Manager overseeing operations and team leadership at Firefighters First Federal Credit Union in Tempe, AZ. Focused on member experience and growth within the firefighter community.

Responsibilities

  • Managing all regional office operations.
  • Ensuring members’ needs are met through a consultative approach.
  • Promoting membership expansion by networking with local fire stations, unions, professional firefighter organizations, and attending events.
  • Handling escalations which include researching and responding to member inquiries in a timely manner.
  • Effectively managing lending and deposit pipelines.
  • Regularly meeting with each team member to coach and mentor.
  • Holding teams accountable for meeting all service level agreements.

Requirements

  • Bachelor’s degree.
  • Minimum of 3 years’ experience as a branch manager or a financial services branch representative.
  • Experience supervising or managing employees.
  • Experience with sales and operations at a financial institution.
  • All candidates must be bondable and maintain bondable status throughout employment in accordance with credit union regulatory requirements.

Benefits

  • Competitive salary with a pay for performance bonus
  • Fully paid Medical, Dental, and Vision benefits package for employees.
  • Fully paid Life insurance, AD&D, short and long-term disability coverage
  • 401k plan with a 3% safe harbor from the credit union and a matching program of up to 4%
  • Education reimbursement of up to $5,250 annually, along with a 0% education loan assistance program
  • Pet Insurance
  • 4 weeks of PTO annually including 2 ½ days of float time.
  • 9 paid holidays plus 2 half days

Job title

Branch Manager

Job type

Experience level

Mid levelSenior

Salary

$92,786 - $103,096 per year

Degree requirement

Bachelor's Degree

Location requirements

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