Customer Service Technician responsible for technical support and troubleshooting. Engaging with customers and ensuring satisfaction in smart home solutions with specific product knowledge.
About the role
- Customer Support Specialist helping clients successfully set up and utilize Lodgify software for vacation rentals. Providing expert guidance and troubleshooting for inquiries and technical issues.
Responsibilities
- Become an expert (we call ourselves “gurus”) in using the Lodgify software.
- Advise customers on how to successfully use Lodgify to set up their own accommodation website and grow their vacation rental business.
- Respond quickly to customer support requests.
- Troubleshoot and guide customers on how to make the most of Lodgify.
Requirements
- Experience in technical customer support or a similar role.
- Strong communication skills in English, both verbal and written.
- Patience, attention to detail, and a logical approach to problem-solving.
- Excellent troubleshooting skills with the ability to diagnose technical issues.
- Ability to work independently while managing multiple priorities in a fast-paced environment.
- A positive attitude and a strong sense of responsibility.
- Experience with CRM and customer support tools like Zendesk, Intercom, or Freshdesk.
- Availability to work in weekends.
- Experience in the travel or hospitality industry is a plus!
Benefits
- The freedom to work from home any day that works for you.
- Enjoy 25 working days of paid vacation and Jornada Intensiva in August.
- Top-notch Cigna health insurance (includes travel insurance, dental plan, psychologist and we cover pre-existing conditions too).
- Save on meals! Enjoy a monthly allowance of 150€ and, in addition, a Flexible Remuneration plan with up to 70€. Plus, enjoy a 50% discount on Ametller’s prepared dishes to level up your mealtime!
- Flexible Remuneration options for your transportation needs.
- Elevate your workspace. We provide a home-office setup allowance to ensure you have everything you need for a productive and comfortable work environment.
- Free Spanish classes.
- Boost your earning potential with our referral program that offers paid compensation.
- Fuel your day with a daily office breakfast buffet and join our monthly events like football tournaments, wine tastings, hikes, kayaking and more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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