Hybrid Inside Sales Representative

at LoadUp

• Job title: Inside Sales Representative
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Atlanta, United States

About the role

• Inside Sales Representative helping customers understand LoadUp's services and guiding them through the booking process. Connecting via phone, email, chat, and text with a supportive sales team.

Responsibilities

• Become a knowledgeable ambassador for LoadUp—learn our services and pricing so you can confidently guide customers through their options.
• Deliver friendly, helpful service to every customer and prospect—your communication skills and positive attitude will make a real impact.
• Follow clear, proven sales processes including using call scripts, updating lead and sales activity in our CRM, and managing your pipeline effectively.
• Learn and master LoadUp’s internal software to help track orders and stay up to date on driver activity.
• Support customers through every step of the sales process, from first conversation to final scheduling.
• Respond quickly and professionally to inbound calls, chats, and texts from customers and prospects.
• Stay engaged with leads by following up through calls, emails, and text messages to answer questions and close the sale.

Requirements

• People-Oriented – You enjoy connecting with others, communicating clearly, and staying organized—even when juggling multiple tasks in a fast-paced environment.
• Goal-Driven – You’re motivated to succeed, love working toward targets, and enjoy the challenge of helping customers find the right solution.
• Eager to Learn – You take pride in your work, stay curious, and want to grow your skills while solving real customer problems.
• Creative Problem-Solver – You think on your feet, offer thoughtful solutions, and stay focused on delivering the best outcome for each customer.
• Confident Communicator – You don’t get discouraged by objections—you see them as opportunities to build trust and guide the conversation forward.

Benefits

• Health & Wellness Coverage – We've got you covered with Medical, Dental, Vision, and Life Insurance .
• Flexible Spending & Savings – Choose between an FSA or HSA to manage your health expenses your way.
• Generous Paid Time Off – Take the time you need to rest, recharge, or explore life outside of work.
• 401(k) with 5% Company Match – Start building your future now—we'll help you save for it.
• Employee Recognition Program – Get rewarded and celebrated for your hard work and contributions.
• Monthly Stipends – Receive extra support for things you need or enjoy.
• Referral Bonuses – Know someone great? Get rewarded for helping them join the team.
• Career Growth Opportunities – Whether you're just starting out or looking to level up, we invest in your development.