Customer Service Representative in Halle, Germany, coordinating between Bobcat and its distributors in EMEA. Manage customer inquiries and optimize service performance through multiple channels.
About the role
- Full-time Customer Support opportunity at Lloyds Banking Group working across Slough, High Wycombe, and Maidenhead. Engaging customers face-to-face and offering evolving career opportunities.
Responsibilities
- A full-time branch-based opportunity working 35 hours per week.
- Providing face-to-face support to customers.
- Learning and developing within an inclusive organisation.
- Opportunities to transition into various roles, including helping customers over the phone from home.
- Delivering outstanding service remotely through social media, web-chat, and remote advice video calls.
- Spending a minimum of 12 months in a customer service role, mastering new skills, dealing with complex customer needs, and earning accreditations through the Skill Progression Framework.
- Supporting in exploring a wide range of career opportunities within the Group.
Requirements
- You're a people person – to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
- The commitment to deliver on your promises and going above and beyond for your customer.
- A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
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