(Senior) Payroll Support Specialist providing expert payroll support to customers at Personio. Collaborating with cross - functional teams to enhance payroll processes and customer service.
About the role
- Part-time customer support role providing face-to-face service at Lloyds Banking Group branches in the UK. Support customers with banking tasks and promote digital services for enhanced independence.
Responsibilities
- Provide face-to-face support to customers in branches.
- Handle everyday banking tasks.
- Support customers through important moments such as bereavement or fraud concerns.
- Promote and support digital banking services.
- Connect customers with appropriate products and services.
Requirements
- A minimum of 12 months customer service experience.
- A people person – honesty and genuineness in helping with finances required (no previous financial services experience required)
- Ability to quickly build relationships for a fantastic customer experience.
- Passion to empathize and act with care and integrity while resolving queries.
- Commitment to delivering on promises and to going above and beyond for customers.
- A genuine teammate – collaborating closely with colleagues.
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time roles
- A range of wellbeing initiatives and generous parental leave policies
- Full uniform provided
Job title
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