Commercial Manager driving digital transformation in Chief Customer & Digital Office. Leading strategies for customer engagement and commercial performance in a hybrid work environment.
Responsibilities
Define and own commercial strategies, ensuring alignment with Group objectives and customer needs.
Compose and deliver commercial plans across key product areas including pension pot consolidation, protection, and investment solutions.
Be accountable for Monthly Board Reporting & commentary inputs on behalf of CCDO.
Partner with Consumer Relationships, Product, and Distribution teams to surface and advocate IPI products that improve customer and business outcomes.
Own and drive performance frameworks that track delivery against strategic outcomes, ensuring transparency and accountability.
Lead commercial reviews and deep dives, surfacing insights that advise strategic choices and unlock value.
Build positive relationships across CCDO, Finance, Product, and Transformation teams to align commercial priorities and drive joined-up delivery.
Ensure commercial decisions are underpinned by robust governance, risk management, and regulatory compliance.
Requirements
Deep understanding of performance frameworks, investment governance, and value tracking.
Proven experience operating at a senior level in a commercial, performance, or transformation-focused role.
Strong financial and commercially savvy, with the ability to interpret sophisticated data and drive actionable insight.
Exceptional stakeholder management and influencing skills, with experience engaging at executive levels.
Demonstrable success in leading cross-functional initiatives and delivering measurable outcomes.
Ability to lead through ambiguity, challenge constructively, and drive strategic transparency.
Benefits
A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
Job title
Commercial Manager – Chief Customer & Digital Office
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