Service Transition Manager responsible for negotiating SLAs and ensuring service quality. Supporting IT services delivery in a diverse and inclusive company in the Philippines.
About the role
- Energy Service Delivery Manager coordinating sales and service operations for innovative mobility solutions. Working with diverse teams and stakeholders to drive efficiency and improvements.
Responsibilities
- Own day‑to‑day operations for the product, from pre‑sales support through post‑installation follow‑up, ensuring proposals and delivered solutions meet customer needs
- Define and track key operational KPIs (e.g., lead‑to‑install cycle time, quotation accuracy, re‑work rates, incident volume) and drive continuous improvement initiatives based on data and field feedback
- Review and challenge contractors’ quotations from technical and economic perspectives, balancing customer value, feasibility, and profitability
- Lead responses to complex customer and dealer escalations, coordinate with internal teams and external partners, and ensure clear, timely communication and structured problem solving
- Design, implement, and maintain standard operating procedures (SOPs) and guidelines to standardize workflows, improve quality, and reduce operational risk
- Build and maintain a knowledge base (best practices, incident learnings, FAQs, standard configurations) and integrate learnings into SOPs, training, and tools
- Spend 10–20% of your time visiting customer and dealer sites to monitor and inspect works, understand real‑world constraints, and build relationships with field stakeholders
- Allocate 5–10% of your time to administrative tasks such as documentation and reporting
Requirements
- Bachelor's degree or higher
- 7+ years of professional experience in operations, service delivery, or sales operations in energy, construction, mobility, or other infrastructure‑related industries
- Experience working with external partners such as installers, construction companies, dealers, or OEMs, including handling complex stakeholder relations and escalations
- Demonstrated ability to design, standardize, and improve operational processes / SOPs and to implement changes in the field
- Basic technical knowledge in residential energy equipment (e.g., solar PV, V2H, home batteries) or the ability to learn quickly, sufficient to review proposals with contractors and to identify major technical risks
- Business-level proficiency in Japanese. Conversational proficiency in English
Benefits
- Competitive Salary - Based on experience
- Work Hours - Flexible working time
- Paid Holiday - 20 days per year (prorated)
- Sick Leave - 6 days per year (prorated)
- Holiday - Sat & Sun, Japanese National Holidays, and other days defined by our company
- Japanese Social Insurance - Health Insurance, Pension, Workers’ Comp, and Unemployment Insurance, Long-term care insurance
- Housing Allowance
- Retirement Benefits
- Rental Cars Support
- In-house Training Program (software study/language study)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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