Executive Director leading credit card balance growth and pricing strategies at USAA. Fostering team collaboration and data - driven decision - making in financial services industry.
About the role
- Dynamic Client Growth Associate role at Lloyds Banking Group, focused on providing tailored solutions and supporting client business goals. Collaborate with teams to devise winning strategies and enhance client relationships.
Responsibilities
- Play a pivotal role in providing tailored customer solutions and supporting clients in achieving their business goals
- Predominantly support the inbound line reacting to when a customer calls in supporting those that require a review of existing rates or are attempting to close their account
- When the demand needs you’ll also support proactively calling existing merchants to review and then when required position a new contract and enhance solutions
- Be required to analyse data and customer insight to better understand and deploy strategies in respect of customer trigger points
- Work with colleagues across the business to help devise and deliver winning strategies based on data insight, deploying new strategies in a test and learn environment
Requirements
- Proven experience in a client-facing role, preferably within a growth or business development team
- Strong communication and interpersonal skills to effectively engage with clients
- Ability to understand and address client needs with tailored solutions
- Excellent organizational skills and attention to detail
- A proactive and results-driven attitude with a commitment to exceptional customer service
- A good understanding of merchant services, which will enable you to provide exceptional support and insights to our client
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 24 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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